iMonitor: Hello, How may I help you?
Customer: Hi, how are you tonight?
iMonitor: Fine,thanks. How can I help you?
Customer: I am wondering if there is any versions between the standard and the professional for what the software can do? (EAM)
iMonitor: Sorry,no other version.
How many computers you want to monitor?
Customer: I am looking at monitoring maybe 10-20.
iMonitor: I suggest the iMonitor EAM Professional version.
Customer: There are so many features, but the cost is a bit high.
That’s why I was looking at if there was any option to get a version that had a couple of extra features ontop of the standard, but not as many as the professional.
iMonitor: Have you installed the free trial?
Customer: Oh,yes.I have tried it years ago Where I used to work.
And I have recommended it to someone whom is looking for monitoring software like this.
iMonitor: OK, professional is better, we can offer you 10% discounts for the pro version.
Customer: Do you know of any software out there that can get around the clients side of the software?
iMonitor: Maybe you can try spector 360.
Customer: You are trying to sell me someone elses software?
iMonitor: Our iMonitor EAM license is for lifetime, so it’s not too expensive.
Customer: How is spector better than your software?
iMonitor: It’s a good product, I can not say it is better than us, but its price is too expensive.
Customer: so if they go for 10 PCs, it will cost approximately $450 US?
iMonitor: No, about $1000.
Customer: Sorry, I wrote the wrong price down.
$719.95 for 10 machines
iMonitor: Yes, the price is $719.95 for EAM Pro 10 licenses.
Drew sent the chat transcript to ………
iMonitor: With 10% discounts.
Customer: Yes, I know that that includes the discount,
the functionality I am looking for is really the complete functionality that I want.
It’s what I tested when I worked where I worked years ago.
And they didn’t buy it because they said it was too expensive, no matter how much I pressed it.
But right now I’m looking at this as a solution for another issue I have.
One questoin I have too.
Can the ALERTS be sent over the internet to a remote server?
iMonitor: Do you have a server with static internet IP?
Customer: but all the logging be kept on the server itself, but maybe even just an email sent from the software, maybe once an hour IF there are alerts?
Yes, the remote server would have a static IP.
iMonitor: If you have server with static internet IP, it’s will be easy, you can view logs from any computer.
Customer: So the software, running on a windows server, would be capable of submitting the alerts over the internet to a remote server?
And the remote server would be able to receive them and read them correctly?
iMonitor: Yes.
Customer: Can the trial perform that too?
Also, what is th limitation of the trial? Is it capable of being a fully functional trial for 10 pcs or more?
iMonitor: 15 days free trial and you only can monitor 2 computers.
Customer: Is there any way that I would be able to get a breakout to fully test it?
iMonitor: Sorry, the trial is for 2 computers only.
Customer: Testing on 2 PCs doesn’t really allow full testing for network and more. To test the load, the server, and the speeds of everything,
I’ll need to run some tests with your imonitor PC monitoring software, to see how much processing power the software will use, as it has changed since a few years ago.
I will monitor all to know the network traffic and the physical processor being used.
iMonitor: OK.
Customer: I think that that will be the biggest factor of it.
Also how much RAM it will use while sitting there in the background.
iMonitor: CUP and memory usage is very low.
Customer: Low as in what?
Compared to what sort of computer?
iMonitor: If you do not run EAM remote desktop, cpu can be 0, and RAM is less than 10MB.
Customer: Remote Desktop as in the communication from server to client?
For the screen view?
iMonitor: Yes, live desktop monitoring.
Customer: OK.I will have to check that out too.
To see what the actual effect is on a slower machine when the server connects to the client with remote viewing.
If the effect is too great, then I will have to contact ad find out how to reduce it, or else talk to the technical team
iMonitor: OK, no problem.
Customer: Just to be clear, if it’s only say 8 PCs to monitor, that would cost 625.45 and 10 is 719.95?
iMonitor: Yes, with 10% discounts the price is right.
Customer: I don’t understand the EXTRA LOCENSE details.
Add to the license..
$65 per
Does that mean if I’m buying license number 5,6,7,8,9 or 10, then it will cost $60 per lisence?
iMonitor: You have to buy a base license firstly.
Customer: Yes, I understand that.
I’m just asking incase it’s not 10 pcs,because it could be 8,then again it might be 5 for now and more later
So I’m just asking so that I have all the information that I need to be able to let them know.
iMonitor: 5 computers license(base license) + 3 extra license.
Customer: and the 3 extra lisences would cost $53 per lisence?
Because it’s license 5-10 or in that case 5-8.
iMonitor: $65, you have only 3 extra licenses.
Customer: So the value as in 5-10 is only for the number of EXTRA licenses that you have purchased in total? or the amount that you buy at that time?
iMonitor: We can discuss the cost when you decide to order it, and I have another chat now, you can try the free version firstly, sorry for that.
Customer: That’s okay, that was the last thing I needed to verify.
I think it makes sense to me from what you have explained.
Thank you very much for your time, it is greatly appreciated
Drew rated this chat as good.
iMonitor: the value as in 5-10 is only for the number of EXTRA licenses.
Customer: Thank you!
Have a wonderful evening
iMonitor: Thanks, same there.