‘ Don’t call me newbie never and ever, ok? ‘ That is one sentence from chatting with our customers. How did this happen? If you have free time, please get a cup of tea and then find a comfortable chair, relax yourself, because that is a really long story. Ready, let’s begin !
This customer had purchased our Power Keyloggyer for one week, since her purchasing, beside our product question, more PC technical question has come into our online chat. Quoting some chats would be easy to see and clear the story.

  • ‘ Why I can’t install Power Keyloggyer, always pop up a window message show¬† ‘ You need administrator¬† right to install ‘
  • ‘ Please disable UAC function ‘
  • ‘ What is UAC , where I can find ?
  • ‘ UAC — User Account Control, you can find this by following these processes, Star — Control panel — User Account and Family Safety — User Account — Change User Account Control Setting, and finally disable it’
  • ‘ For god sake, where is start? I can’t find it ‘
  • ‘ Start button is on the bottom of your desktop, on the left of task bar, icon like window booting logo ‘
  • ‘ What is window booting logo like? Still can’t find it ‘
  • ‘ Ok, does someone else around you, call him or her ‘
  • ‘ Why need call somebody? I can handle it by myself ‘
  • ‘ Ok, as you wish, try google, find some newbie help article. That would be in handy ‘
  • ‘ Why? You think me a newbie, no way, you hurt me ‘
  • ‘ Sorry for that, but refer to some newbie help would be really in handy for you ‘
  • ‘ NO WAY, Don’t call me newbie never and ever, ok?

That is the part of our chatting, anyway at last we soluted her problem with our full effort and more time, but we still feel happy to see that customer has been semi-professional. Only one thing is still in my mind which I can’t get rid of, if you are new to PC, please not be afraid to be named newbie. Learning is a way to push our technique and society, you can’t deny it or afraid it. For me, newbie also is a nickname for a period of time, but I just bravely face it and work hard to improve myself. After that, newbie would be a past name. Like our products, from a nobody to now well know, we experienced ‘ newbie ‘ period, but now we successed and prepare to next big step!!