iMonitor:
Hello, How may I help you?
Customer:
Hi.
Yesterday i installed agent software in few pcs but i can’t see them on web console.
iMonitor:
A moment.
There are 2 pcs now.
Customer:
Yes,it supposed be 3.
iMonitor:
Any antivirus soft?
Customer:
AVG.
iMonitor:
Have you added it to the exclusion list on the monitored PC?
Customer:
No.
iMonitor:
Please add “c:\windows\system\sys\syscon” to the antivirus exclusion list firstly and restart it.
Customer:
OK.
With inverted comma?
iMonitor:
?
Customer:
“c:\windows\system\sys\syscon”
iMonitor:
No,you don’t need to write it,just c:\windows\system\sys\syscon .
Customer:
Got it, thanks.
iMonitor:
You’re welcome.
Customer:
In the drop-down menu, select exception type – File or Folder.
File or folder?
For exception in AVG.
iMonitor:
Folder
c:\windows\system\sys\syscon
3:38 pm
Customer:
In one of the PCs, internet is not working after installing agent.
I have uninstalled AVG software as well.
iMonitor:
Please reinstall agent on that PC and start your PC monitoring.
Customer:
Ok,thanks for your info.
iMonitor:
You’re welcome.