iMonitor:
Hi,what can i do for you?
Customer:
Hi,I have installed the software in the monitored computer but then after all websites went down.
not able to open any single website.
iMonitor:
All website went down?
Customer:
Means not able to open any website.
error saying that website is down.
iMonitor:
Please close browser then open again.
Customer:
I did that many time.
I restarted computer 3 times.
How to uninstall the software?
iMonitor:
Any antivirus on that computer?
Customer:
Yes.
AVG.
iMonitor:
Please add “c:\windows\system\sys\syscon” to the exclusion list, then uninstall and reinstall the agent.
Customer:
where can i find exclusion list?
iMonitor:
In your antvirus.
Customer:
OK,but how to uninstall?
When i click on keylogger to uninstall its asking to select the language.
and after closing that window its started installing.
There is no option to uninstall.
iMonitor:
Just run the installer again to uninstall.
Customer:
I did.
But its not working.
It started under installation mode.
iMonitor:
Please add “c:\windows\system\sys\syscon” firstly.
Customer:
ok
iMonitor:
If it does not show you the uninstall option, just install again after you added the exclusion list.
Customer:
OK,it works.Thank you.
iMonitor:
You’re welcome.