Frequently Asked Questions

Purchase related questions:

Q: What license size do I need to buy?
A: IMonitor EAM license size is based on the number of computers you are going to monitor, i.e. the number of computers where you install Agent in your organization. You will not be able to monitor more computers than the license size you purchase. For example if you want to monitor 25 computers, you need to purchase the '25 computers license', and if you want to monitor 28 computers, you need to purchase a 'base 25 computers license' and 3 'extra licenses'

Q: What happens after I purchase IMonitor EAM?
A: After you pay you will instantly receive your registration code and full version download link. Delivery is performed via email.

Q: Is there any hidden fees?
A: There is only one flat fee that you pay once and own the license for the product forever. There is no need to pay for subscription, tech support, etc.

Q: Do I get technical support with my purchase?
A: As a registered user you get high priority product life time free technical support via email. Please feel free to contact us with any questions regarding our products.

Q: How about the version upgrades?
A: We work on improving our software constantly. Product updates and fixes are available quite often. Registered users get all version upgrades for free during 1 year since purchase, and 70% discount of the original price after 1 year free ungrades. We will email you upgrade information as soon as next version is released.

Technical Questions:

Q: Does your IMonitorSoft read our computer activity logs? What about privacy?
A: No. All captured logs are saved in centralized database on your server computer;imonitor software; won't send anything to us. Please refer to our privacy policy for additional details.

Q: Does IMonitor EAM store logs in centralized database on server computer? How to change database directory?
A: Yes, IMonitor EAM is not like other monitoring software, it stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The Agent Program uploads collected logs to server computer AUTOMATICALLY at interval of X minutes you specified. It stores logs in centralized database on disk C: of server computer acquiescently, if you want to change the directory please click Settings Others Set Database Directory.

Q: What should I do when I attempting to check logs it always says trying to connect and then unable?
A: If you have not installed the agent program onto the remote computer, please install Agent at first. If agent program has been installed on the remote computer and if the remote computer is protected by firewall,please check the firewall setting. On remote computer(the computer you want to monitor)the ports TCP 4802, TCP 4911, UDP 4801 and UDP 4822 must be enabled. Please check whether IMonitorSrv.exe or;IMonitorMng.exe; or;FileRec,exe or;IMonLogCmd.exe or RDesk.exe was blocked by firewall.

Q: How to set a correct log synchronization time interval?
A: It's based on your licenses size, we recommend, 3 - 12 licenses: 5 Minutes, 13 - 30 licenses: 10 Minutes, 31 - 200 licenses: 30 Minutes, 200+ licenses: 60 Minutes. The default time interval is 1 minute, please change it to a right value.

Q: I tried to install Agent to remote computer with remote installation, but it said that couldn't connect to remote computer, why?
A: You must have the administration user permission for that remote computer, if yes, please check the steps below. 1. Please check whether the IP address is correct. 2. Please check the whether user name and password are correct. 3. The group policy on remote computer stopped the remote installation, please go to the computer, click Start; Run type;gpedit.msc, then expand Local Computer Policy Computer Configuration Windows Setting Security Setting Local Policies Security Options, then double click Network access: sharing and security model for local account in the right list, and choose Classic: Local users authenticate as themselves.

Q: I tried to reinstall IMonitor EAM Agent, but I cannot do it because of sharing violation error messages.
A: It means that IMonitor EAM Agent is running now. Try to uninstall it first, restart computer and then run installation again.

Q: Anti-spyware or Antivirus software prevents me from installing IMonitor EAM Agent. Or it disables my monitoring software.
A: If you are knowingly installing IMonitor EAM, IMonitor EAM Agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.

Q: Why can't get any key and accessed website logs when login in computer using standard user account?
A: Since being Standard Users, Window OS set some policies for Standard Users which limit the process of IMonitor EAM. Below is the solution for this, please click here

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