iMonitor: Hello, How may I help you?
Customer: Hello, we had already purchased the imonitor eam software from you and i would like to have the latest version of the software,can you please provide the download?
Customer: Imonitor professional.We would like to switch computers where the eam professional was hosted,i have already uninstalled it off the original computer.
iMonitor: Please check this site : http://www.imonitorsoft.com/download/version/EAMProVersion8.51.zip.
Customer: Would we have to reinstall the agents too? We have already deployed all the agents on the monitored computers.
iMonitor: Yes, reinstall the agents.
Customer: Okay, is there a way i can do this remotely?
iMonitor: Please go to Home -> Install Agent.
Customer: I remember in the past when we were unable to find the agents,one of your support representitives were able to retrieve all the agents.I mean, the agents are still there but we just need to retrieve the agents.
iMonitor: You don't need to retrieve, the agent are still there.Please don't delete the folder "C:\EAMDATA" on the server computer.
Customer: Okay.Thank you.
iMonitor: You're welcome.