iMonitor: Hello, How may I help you?
Customer: Hello,I am unable to login to my imonitor eam standard server.
iMonitor: Is it trial version or full version?
Customer: Full version.
iMonitor: Please restart eamserver.exe,and check if there is a license error.
Customer: Yes, i just saw a license error.
iMonitor: Please goto C:\eamdata, delete imonconfig2.ini,then restart imonitor EAM server and register the software again.
Customer: I deleted the file but still getting the same license error.
iMonitor: Please delete the file, and restart eamserver.exe.
Customer: That is what i did.
iMonitor: And delete imonconfig.ini.Can you see this file?
Customer: Yes,i can. I will delete it as well.
Customer: I logged in,but it's telling me that i have 15 trial period.
iMonitor: Please register it again with your license code.
Customer: Would that be in an email?
Customer: OK,I will look.
Customer: Thank you,it seems to be working, just lost a computer that was being monitored,but I will reinstall the imonitor agent.Thanks again.
Customer: Did i lose all my historical info? I cant back pedal on some stations prior to today.
iMonitor: All logs are there, the imonitor software does't delete logs automaticly.
Customer: OK,thanks again.
iMonitor: You are welcome.