iMonitor: Hello, How may I help you?
Customer: Hi,I need someone to help me install the msi for imonitor EAM.
iMonitor: MSI or EXE?
Customer: The msi.
iMonitor: The msi only can be installed via Group Policy.
Customer: So how would i be able to do that?
iMonitor: Have you installed the EXE agent file?
iMonitor: Does it work correctly for you now?
Customer: I got the control panel to work,but i still can't view the computer i installed the agent on.So maybe i need to install the msi?
iMonitor: You do not need to install the msi, how about your firewall?
Customer: It should be allowed,no popout saying that the agent was blocked.
iMonitor: Can i connect to the client computer to check this issue via teamviewer?
Customer: Alright.One second please.
Customer: IP .......
iMonitor: I can not connect to you with Teamviewer,Please download the Zero-Config Remote Desktop Software 'Ammyy Admin' and tell us your ID and arrange a time with our support team, then our support team will connect to your computer and help you to check your issues about our IMonitor EAM. Free download link: http://www.ammyy.com/
iMonitor: Preparations: 1. Install 'Ammyy Admin' on your server computer(the computer you want to install EAM server program). 2. Prepare a client computer(a computer you want to monitor, EAM agent program will be installed on the computer.). 3. Make sure you can connect to the client computer from your server computer via Windows Remote Desktop(This will help us to complete the work in a fastest time).
Customer: One second please.
Customer: Id is ......
iMonitor: OK, can I control your computer now?
iMonitor: Is the server ip correct?.....
Customer: Yes, it is.
iMonitor: The agent works fine, please turn to the server computer.
Customer: Alright everything seems to be fine now.Thank you.
iMonitor: You're welcome.