iMonitor: Hello, How may I help you?
Customer: Hi.I am getting an error when trying to open any email of EAM. I get the following error: Error occurs, the file transfer is not completed., (Error: 4).
iMonitor: All emails?
Customer: Yes,every one we have tried.Then it just sits at transfer progress: connecting.
iMonitor: Can I remote to your computer to check this issue?
iMonitor: Have you installed Ammyy Admin on the computer?I mean the server computer.
Customer: Where can i install from?
iMonitor: Free & safe Third-party Remote Desktop Tool. Please download the Zero-Config Remote Desktop Software 'Ammyy Admin' and tell us your ID and arrange a time with our support team, then our support team will connect to your computer and help you to check your issues about our IMonitor EAM. Free download link: http://www.ammyy.com/.
Customer: Installing now. ID ... Sorry,I have remote desktop running which may be affecting it.
Customer: Let me get you into my computer.One moment
Customer: Server is up on the second screen.
iMonitor: I have to access C:\EAMDATA.
Customer: I wanted you to see that the agent info is stored on D:\ which is a much larger storage drive.
iMonitor: I know, but some data is in C:\EAMDATA as well.It seems because the folder name is too long, please tell me your outlook version.
Customer: Outlook 2007 on Exchange 2003.
iMonitor: All emails are in the database, I will modify the software to allow you to view the emails.Please do not delete the folder C:\EAMDATA, EAM stores some initial data in that folder.
Customer: OK, i will not.
iMonitor: If the new app is ready, I will email you the update.
Customer: So do I need to uninstall this version on the server?
iMonitor: No,just update one exe file.
Customer: Ok.Are you disconnected?
Customer: Ok, how long do you think until you can send me the file?
iMonitor: I have to test the code, it will take some 1 or 2 days.
Customer: Ok, thanks for your help.
iMonitor: You are welcome.Hi, are you still there?
Customer: We are done correct?
iMonitor: Yes, I released a new file, let me update and test.
Customer: Thank you!