iMonitor: Hello, How may I help you?
Customer: Hi,i just downloaded your software and everything is working well except for the keywods logging.It recorded only the first 2 letters and then stopped.
iMonitor: It is strange, please restart the computer.
Customer: The server or the agent?
iMonitor: The agent.
Customer: I tried that but it didn't work.
iMonitor: Any antivirus on the computer?
Customer: No.The screenshot is working.Is there anyone i can contact? I spoke to you 2 days ago,i need to purchase for 10 users.
iMonitor: Maybe you can reinstall the agent program,this issue is very strange.Can you see the file and clipboard logs?
Customer: Yes,i can see all the software he is running including clipboard.
iMonitor: Ok,please open windows task manager, end mssys.exe.
Customer: I even see an alert that he just printed something.I cannot do it nnow, he is beside the monitored computer right now.Can i do through the software? If absolutely necessary, i can have another employee to take him away from the computer.
iMonitor: Yes, please click Home:restart.
Customer: Distract him for 30 minutes.Restart the agent?
Customer: OK,i did that.It said it will take 1 minute.
iMonitor: OK.Does it record keywords strokes now?
Customer: Let me check.How can i know whether it's connected back?
iMonitor: You can click remote desktop.
Customer: But if i do that,will they find it?
iMonitor: No,they will not know,it's in stealth mode.
Customer: They just restarted the computer,i told them we had some update and they restarted,so i can check again in 1 minute.
iMonitor: OK.You can check again if he clicked the keyboard.
Customer: The user has stepped away,the computer is on but not logged into windows.
iMonitor: Please log on.
Customer: OK,give me few seconds. Oh,it's working!
iMonitor: That' good.
Customer: Please contact me in couple days,maybe i have an order for you.
iMonitor: Ok,No problem.