iMonitor: Hello, How may I help you?
Customer: Hello,i am unable to login our monitor eam console.
iMonitor: Unable login?
Customer: Yes,we turned off the computer for the weekend.
iMonitor: Did you get any message?
Customer: It just says unable to connect to the eam server:"Failed to connect to IMonitor EAM server program!"
iMonitor: Is the server ip correct?
iMonitor: Can you check the server computer?
Customer: I'm trying to log on the console via the imonitor server computer.And there is a very brief delay whenever i click login and when the error pops up.
iMonitor: Please go to the server computer, check if eamserver.exe is running.
Customer: Yes,it is.
iMonitor: Restart it please.
Customer: I have tried already and restarted multiple times.
iMonitor: Please give me your teamviewer id.
Customer: Are you able to access? For some reason the ip changed and none of our agents are online.
iMonitor: Oh,You have to make the server IP static.
Customer: It was originally 192.168.1.171,do we have to readd all the agents?
iMonitor: OK, change the ip to 192.168.1.171, otherwise all the agent can not find the server.
Customer: But we are unable to login with that ip.
iMonitor: The server IP is 192.168.1.158 now, so you can't login with 192.168.1.171.You have to resume 192.168.1.171 firstly.
Customer: OK.Thank you.
iMonitor: You're welcome.