iMonitor: Hello, How may I help you?
Customer: Hi,i need your help.
iMonitor: What's that?
Customer: The imonitor EAM software question: Will the Keyword Detector alert me if the keyword is in an Incoming Email or Incoming IM/SMS? I understand that the Keyword Detector alerts me if the user types it into an Outgoing Email or Outgoing IM/SMS,but what about the Incoming Email or IM/SMS?
iMonitor: If the email subject includes a keyword, it will alert you.
Customer: "subject" line only? Will it alert me if the keyword is in the body of the email? Does it apply to BOTH incoming and outgoing Emails,IM/SMS?
iMonitor: It applys to both incoming and outgoing IM, Email, and other logs like file name, window caption, print jobs...
Customer: Great.Is the data stored on your servers or my server on my LAN?
iMonitor: On your server.
Customer: Can keyword alert be triggered if the keyword appears on a website? I ask this because i want to be alerted if the keyword appears on chat board website (this is different from IM/SMS).
iMonitor: Yes, if the website title includes a keyword.Or web URL.
Customer: (website title or web URL...OK)But the keyword alert will Not be triggered if it is in the body of the website, correct?
Customer: OK,thank you.
iMonitor: You are welcome.