iMonitor: Hello,How may I help you?
Customer: Hi,I'm trying something and are not working well.It's about filter website.
iMonitor: You have to close all the web browsers and open again.
Customer: Yes,and restart the computer which has the agent installed.
iMonitor: Which website do you want to block? Please tell me your settings.
Customer: facebook.com.
iMonitor: Facebook uses https, you should go to keywords filter, add "facebook"and tick "End program".
Customer: One moment.
iMonitor: OK.
Customer: I have installed on the server Ammyy.
iMonitor: OK, please tell me your ID.
Customer: ......
iMonitor: Hi, please try to access download.com and facebook on the monitored computer.
Customer: OK.
iMonitor: You can see, the site flag is "Block".
Customer: Yes,that's fine.
iMonitor: OK,if you want to block everything about facebook, just use the keyword filter.You also can block webmail with the keyword filter, like "gmail".
Customer: Ok,thank you. Another question.
iMonitor: What's that?
Customer: Does the agent can send the information if the computer is outside the local network? For example, nat port or vpn.
iMonitor: It can work with VPN.
Customer: And nat port?
iMonitor: Actually,if the agetn cannot connect to the server, it will store logs on local computer, and upload them to the server when the connection is avialable.
Customer: OK,i see.
iMonitor: Everything will be OK, if you can ping the server's IP address from the client,the client can be anywhere.
Customer: OK.
iMonitor: I can not find any log of download.com.
Customer: No,that is blocked.
iMonitor: Blocked? I am not very clear.
Customer: I mean that the page is not avialable, www.download.com.
iMonitor: OK.
Customer: Thanks for the explanation.
iMonitor: My pleasure.
Customer: I hope the client likes the application.
iMonitor: I think he will, good luck.
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