Frequently Asked Questions

Install IMonitor Software with Norton AntiVirus

Please follow below instructions to install IMonitor software,

  • Please open Norton Antivirus user interface
  • Please turn off all protections including Insight Protection, Antivirus, Antispyware and SONAR Protection, like below
  • When you are done, please install IMonitor software with admin right.
  • After done IMonitor sfotware install, please click Settings on the top menu.
  • Click Configure of Item to Exclude from Scans and Item to Exclude from Auto-Protection and SONAR Detection individually.
  • Please put below paths into ' Scan Exclusions ' and ' Auto-Protection and SONAR Exclusions ', PS. please copy without quote!
    • Scan Exclusions

    Auto-Protection and SONAR Exclusions
    • ' C:\Program Files\EAM Standard\* ' for EAM Standard Edition on the server
    • ' C:\Program Files\EAM Professional\* ' for EAM Professional Edition on the server
    • ' C:\Windows\System32\drivers\imonagent\* ' for EAM Client on the client pc
    • ' C:\Windows\System32\drivers\imon\* ' for IMonitor Power Keylogger 4.5 on the pc
    For example, if you have EAM Professional Edition, you need put this folder ' C:\Program Files\EAM Professional\* ' into exclusion on the server pc, and ' C:\Windows\System32\drivers\imonagent\* ' into exclusion on the client pc, if both server and client have antivirus software.
  • When you done, please re-active all protections like below.

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