EAM Server

Q: What to do if antivirus deleted or disabled  iMonitor EAM Server Program?

1. Disable your antivirus.

2. Install or re-install iMonitor EAM Server (& Console) program.

3. Add EAM installation folder and main EXE files into the exclusion list of your antivirus.

4. Enable your antivirus.

Q: How to add EAM console and server program into exclusion list of antivirus?

You have to add the EAM installation folder and the main EXE files  into the exclusion list of the anti-virus software.

For EAM Professional the default folder always is "C:\Program Files\EAM  Professional"

For EAM Standard the the default folder always is  "C:\Program Files\EAM Standard".  

The main server EXE files are:

eamserver.exe

eamlogrec.exe

IMonLogCmd.exe

eamrdp.exe

eamreport.exe

NOTE:

Currently EAM is compatible and works smoothly with most popular anti-virus and firewall software, like Norton and kaspersky antivirus and firewall etc. But still anti-virus and firewall software would be considered by all the monitoring software company. If some errors occur like client can't connect or ping with server, please disable server and client anti-virus and firewall at first.