Q: Does your company read our computer
activity logs? What about privacy?
A: No. All captured logs are saved in database file
on your computer. "imonitor software" won't send
anything to us. Please refer to our
privacy policy for additional details.
Q: Computer in the Remote Agents list shows
up as Offline, but actually it is turned on
A: First make sure that you installed Agent on the
remote computer. Then check if Instant Monitor and
Agent are not blocked by the firewalls.If send a
command to the agent and it returns available data,
please make sure if there are more than one Instant
Monitor Server in network or the Instant Monitor
Server IP address has been changed, if yes, click
menu item Agent Manage -> Reset Server IP, a dialog
will appears, enter local IP address and click 'OK'
button.
Q: Anti-spyware or Antivirus software
prevents me from installing Instant Monitor, Agent.
Or it disables my monitoring software
A: If you are knowingly installing Instant Monitor,
Instant Monitor Agent software on and you own this
computer or have owner's authorization, you may
easily disable warnings in AntiSpyware. So monitored
users will not be able to detect presence of
monitoring software.
Q: How can I install Agent on the remote
computer?
A: Here are the steps you need to make to install
Agent remotely.It works only for Windows
NT/2000/XP/2003 computers. Start Instant Monitor,
click to select an agent in agent list, click menu
item Agent Manage -> Agent Manage -> Install Agent
Remotely, Remote installation window will appear
now. Enter user name and password of the selected
remote computer, the user must be a member of
administrators group of the remote computer, then
click 'OK' button to setup agent to remote computer.
Click Menu Item Agent Manage -> Agent Manage -> View
Install Progress to check result of the
installation.
Q: I tried to reinstall Instant Monitor
Agent, but I cannot do it because of sharing
violation error messages.
A: It means that Instant Monitor Agent is running
now. Try to uninstall it first, restart computer and
then run installation again.
Q: How to uninstall Agent from the remote
computer?
A: In the full version you may uninstall Agent
remotely. Click to select the computer in Agents
list in Instant Monitor. Then click menu item Agent
Manage -> Uninstall Agent. Agent will be uninstalled
from the selected remote computer silently.
Q: What network protocols does Instant
Monitor use?
A: It uses TCP/IP. Instant Monitor Manage program
uses IP port 4821(TCP). Instant Monitor Service
program uses IP port 4820(TCP), Agent program uses
ports 4800(TCP) 4801(TCP) and 4802(TCP). They should
be free to work properly. If you have firewall
installed, you need to enable communications through
these ports for Instant Monitor. |
